Effective Date: June 25, 2025
At SHILONG TEXTILE, we strive to deliver your orders promptly and reliably. Please review our shipping policy below for important information regarding order processing, shipping methods, costs, and delivery times.
1. Order Processing Time
- Orders are typically processed within 2-5 business days after payment confirmation.
- Custom or bulk orders may require additional processing time, which will be communicated at the time of order.
2. Shipping Methods and Carriers
- We ship worldwide using reputable carriers such as DHL, FedEx, UPS, or local postal services depending on the destination and shipping method chosen.
- Shipping options available during checkout may vary based on your location and order size.
3. Shipping Costs
- Shipping fees are calculated based on the destination, package weight, dimensions, and chosen shipping method.
- For bulk or wholesale orders, please contact us directly for a customized shipping quote.
4. Delivery Time Estimates
- Domestic shipments usually arrive within 3-7 business days.
- International shipments typically take 7-21 business days, depending on the destination country and customs clearance.
- Please note that delivery times may vary due to factors beyond our control, such as customs delays or carrier disruptions.
5. Order Tracking
- Once your order is shipped, you will receive a confirmation email containing tracking information.
- You can use the tracking number to monitor your shipment’s progress on the carrier’s website.
6. Customs, Duties, and Taxes
- International orders may be subject to customs duties, taxes, and import fees levied by the destination country.
- These charges are the responsibility of the recipient and are not included in the shipping fees or product prices.
7. Lost or Damaged Shipments
- If your order is lost or arrives damaged, please contact us within 7 days of delivery.
- We will work with the carrier to resolve the issue and arrange for replacement or refund as appropriate.
8. Contact Us
For any questions related to shipping or order status, please email us at:
📧 info@shilongtextile.com